Frequently Asked Questions

Frequently Asked Questions

Find answers to all your questions and gain more time for enjoyment.

Why isn't my discount code working?

If your order was cancelled, you can use your discount code again. In your order overview, you will find your cancelled order, which you can repeat with just a few clicks. Add the discount code again.

Where is my order?

Your order is packed at our production facility in Birsfelden, from where it is also dispatched. As soon as the order leaves our warehouse, you will receive a confirmation of dispatch from the Swiss Post. You can then track your consignment under “My consignments”. In this way, you can see directly where your parcel is.

My order or the payment process has been interrupted. What can I do?

If the order is interrupted, we will contact you by e-mail. The payment has not been made. The interrupted order is visible in the order overview https://www.coffeeb.com/en-ch/account/order. A few clicks are all it takes to finalise it. If another interruption occurs, please contact our customer services.

Some of the goods I ordered are missing from my delivery.

Have you placed a larger order? Your order may have been sent in several parcels. If you have placed an incorrect order, please contact us using the contact form under the support button at the bottom right so that our customer service team can assist you.

How do I change my delivery address or billing address?

You can easily change your delivery address or billing address with every order. Once an order has been placed, the system does not allow you to change the address at a later date. In this case, you can contact us via the support button at the bottom right. If the order cannot be delivered due to an incorrect address, it will be automatically returned to us and booked back into our warehouse. If payment has already been made, the amount will be credited to your customer account.

I have ordered something from the shop but have not yet received a dispatch confirmation.

‘We do our best to get your products to you as quickly as possible so that you can enjoy our delicious coffee. However, if the order frequency is unusually high, it may take 2 - 3 days for us to dispatch your products.

If your order is cancelled, you will receive an email from us. Your payment has not been charged. In your order overview you will find your cancelled order, which you can repeat with just a few clicks. If your order is cancelled again, please contact our customer service team.’

How much does delivery cost?

For orders up to CHF 30.-, delivery costs are CHF 4.-. For orders larger than CHF 30.- delivery is free.

Where can I find the warranty certificate?

The warranty period begins upon purchasing the new CoffeeB machine and applies for two years. The warranty certificate will be provided to you via e-mail as a PDF document together with the shipping confirmation. If you buy your CoffeeB machine in a store, the receipt serves as your warranty certificate.

What payment methods do you offer?

You can select the following payment methods in our online shop: Credit cards (Visa, MasterCard), PayPal, Twint or payment by invoice with Klarna.

Do you offer international shipping?

We currently only offer shipping of our CoffeeB products to Switzerland, Germany, France and Liechtenstein. Nevertheless, please get in touch with us if you would like to request a special international delivery. Send us an email atinfo@coffeeb.com(subject: "International Shipping") and we will check for possibilities depending on the destination country.

I placed an order by accident. What sould I do?

In accordance with the applicable legal provisions, you have the right to withdraw your order within 14 days, without having to justify your decision or incur penalties. The date of dispatch is decisive for compliance with the deadline. This right of withdrawal does not apply to coffee balls and other food products purchased in our store. These products are sealed for hygiene reasons and are not covered by the right of withdrawal. After notifying us of your decision to exercise your right of withdrawal within this 14-day period, you have a further 14 days to return the products concerned by the withdrawal.

You may exercise your right of withdrawal with respect to the supplier in any form whatsoever, in particular by post or e-mail, provided that you clearly express your wish to withdraw and clearly indicate the order concerned by this withdrawal. Should you withdraw from the purchase of a CoffeeB coffee machine in accordance with regulatory provisions, the welcome gift granted to you if you registered the CoffeeB coffee machine atwww.coffeeb.com/en-ch/machine-registrationwill be deducted. A standard withdrawal form is attached and must be sent to the following address: Schweiz Delica AG, Logistik CoffeeB, Bresteneggstrasse 4, CH-5033 Buchs. If you wish to send your withdrawal request by e-mail, please use the following e-mail address:info@coffeeb.com.

If you exercise your right of withdrawal within the 14-day period, you will be reimbursed only for the price of the CoffeeB coffee machine(s) purchased and the cost of postage. You are responsible for the cost of returning the machine(s) to us.

The goods must be returned in their entirety and in their original condition (packaging, accessories, instructions, etc.), so that they can be resold as new, and they must, if possible, be accompanied by a copy of the proof of purchase. You may be held liable for any depreciation of the CoffeeB coffee machine caused by handling other than that required to determine the type, characteristics and proper functioning of the machine.

For more information, see our terms and conditions at www.coffeeb.com/en-ch/gtc.

Where can I find my registration code?

You can find the registration number on the flyer enclosed in the packaging of your coffee machine.

I bought my machine online. How can I register it?

If you purchased your coffee machine through the online shop, it's already registered to your account. Together with your new CoffeeB coffee machine, we'll also send you your welcome gift (CoffeeB Discovery Set).

I forgot my password.

You can easily reset your password. After entering your e-mail address, you will receive an e-mail from Café Royal with a link where you can easily choose a new password. Haven't received anything yet? The e-mail may be in your spam folder.

Why sould I register my machine?

Join the CoffeeB family! Register your machine and receive a welcome gift in the form of an exclusive CoffeeB discovery set comprising twelve CoffeeB packages worth CHF 25. You’ll also have the opportunity to receive exclusive benefits such as discounts, special offers, and gifts. What are you waiting for? You can register here. https://www.coffeeb.com/machine-registration

Can I collect Cumulus points?

Yes, you can find the number of Cumulus points you have collected in your shopping basket. To collect Cumulus points, your Cumulus card must be linked to your Migros account. You can link your Cumulus number to your Migros account here: login.migros.ch

What is a secure password?

‘The length of a password is much more important than its complexity. Every extra character increases security many times over. It can even be a short sentence that you can easily remember. Don't use any personal details such as nicknames, birthdays or anniversaries.

Secure, long password:
the$onnesche1ntodayshell

Less secure, complex password:
Xt6&%‘’§$’

How can I redeem digital Cumulus coupons in the online shop?

If you have linked your Cumulus account to your Migros account, your available coupons will be displayed to you automatically. It is not yet possible to redeem cash-value coupons (e.g. CHF 5, CHF 10, CHF 20) or Migros Supermarket multiplier vouchers (e.g. double points) on the CoffeeB website.

You can link your Cumulus number to your Migros account here: login.migros.ch

Who is Delica exactly?

Delica AG was founded in 2021 through the merger of Chocolat Frey AG, Delica AG, Midor AG, Riseria SA and Total Capsule Solutions. The name Delica stands for the highest possible expertise in great-tasting products under the Migros Industrie umbrella. Delica employs about 2500 people at five locations across Switzerland and many offices abroad. Our company develops and produces delicious top-quality chocolate, snacks, cooking products and coffee.

What exactly is the CoffeeB system?

‘CoffeeB is a new, sustainable single-serve coffee system without capsules that offers excellent coffee quality and produces no waste. It works with the unique, single-serve Coffee Balls, which are naturally sourced and compostable in the garden. The quality of the coffee in the cup is guaranteed by the patented brewing technology and the range of high-quality coffees from the Café Royal brand.

Watch our tutorial to learn how to make coffee with the CoffeeB system:https://youtu.be/gPMvbKWxxz8

CoffeeB - how did it come about? Did Delica invent the CoffeeB system?

Thanks in part to our Migros founder Gottlieb Duttweiler, Delica stands for innovation, sustainability and Swiss origin. We have been dealing with the issue of capsule waste (100,000 tonnes of capsule waste per year worldwide) for many years. As portioned coffee is becoming increasingly popular in Germany and around the world, capsule waste is also growing. That is why, in parallel with our attempts to maximise the proportion of recycled coffee, we have spent the last five years working on developing a completely waste-free, portioned coffee system. We are proud to have developed CoffeeB in collaboration with our internal R&D department and external partners. An innovative capsule-free system for the highest quality standards, with a plant-based coffee ball that contains no aluminium or plastic.

Why is it called CoffeeB by Café Royal?

CoffeeB is the name of the coffee system, the coffee is from Café Royal. Café Royal stands for high-quality, sustainable coffee that our customers know and love. In addition to Café Royal, you can also enjoy coffee from guest brands such as illy in the CoffeeB system. The brand is labelled accordingly on the packaging.

Do I have to buy a new coffee machine if I want to try out the coffee balls?

Yes, thanks to our globally unique, patented technology, you can only enjoy Coffee Balls from the CoffeeB coffee machine.

Where can I buy Coffee Balls and the CoffeeB coffee machines?

You can find our delicious Coffee Balls and our stylish coffee machines online in our webshop, in many Migros shops and on Migros Online, at Galaxus, Fust and MediaMarkt.

Will the CoffeeB range be expanded further?

We are convinced that we can offer the best taste experience with our current range in order to fulfil all of our customers' personal coffee expectations. In order to live up to this claim, we are constantly developing our range.

What will happen to the Delizio and Café Royal brands?

We firmly believe that CoffeeB will substantially change the way in which we drink single-serve coffee in the future. However, this transition will take time. Similar to the car industry, where the transition to electric cars will not take place overnight. In the meantime, we will continue to offer the tried-and-tested quality products to our existing Café Royal and Delizio customers.

What is the international strategy for CoffeeB?

We are focussing primarily on the Swiss market as well as Germany, France and Liechtenstein and are constantly evaluating other markets. So a lot will change in the coming years, so keep your eyes peeled!

Who are CoffeeB's target costumers?

CoffeeB is for all coffee lovers who appreciate the convenience of capsule systems but are also concerned about the planet. Our consumers are environmentally conscious and would like to eliminate the effects of the aluminium and plastic capsules that are currently used in the most popular single-serve coffee systems.

What is Delica's strategy?

We aim to offer the world exceptional taste experiences and Swiss quality. This with a focus on the areas of coffee, chocolate, and biscuits. We consider it as our mission to pursue consumer-focused category management, recognise trends, and develop innovations that meet the needs of our valued customers - and to improve continuously.

How can I write a review?

Who can I contact if I have further questions about CoffeeB?

Our customer service can be contacted via the contact form. To access it, simply click on the orange-coloured button below ‘Help’.

How sustainable are portioning systems in general and how does CoffeeB perform?

As most of the footprint comes from the coffee itself, we recommend a preparation method that uses as little coffee as possible or handles the coffee as efficiently as possible. Portion systems generally do this very well. With fully automatic machines, portafilters or filter coffee (e.g. Bialetti/coffee pots), particular care must be taken to ensure that the amount of coffee is kept to a minimum and that the coffee prepared is actually consumed. CoffeeB is guaranteed never to use too much coffee. With 5.7 to 6.2 grams of coffee per cup, the system is extremely efficient and therefore conserves resources. In addition, there is no need for plastics and/or aluminium for the casing and the associated production, disposal and recycling processes.
The Coffee Ball is garden compostable and can be teturned to the natural cycle.

What are the advantages of the CoffeeB system compared with biodegradable?

We believe the best capsule is no capsule. CoffeeB capsules require neither capsule manufacturing nor waste disposal. This in turn saves additional transportation and processes.

What are the advantages of CoffeeB in terms of the value chain and footprint?

‘Compared to conventional capsule systems, CoffeeB does not require any aluminium or plastic capsules. All of the Coffee Ball's components are plant and mineral-based and garden-compostable. As a result, CoffeeB can massively reduce aluminium and plastic waste.

Compared to fully automatic machines and portafilters, CoffeeB has the advantage that less coffee is consumed per cup, which reduces the ecological footprint by around 30 %.’

Which sustainability aspects are worth mentioning in the context of production and transport?

The coffee balls are produced in Switzerland. The ingredients for the protective layer that covers the coffee are of vegetable and mineral origin and are produced in Europe. Our CoffeeB machine is transported to Switzerland exclusively by rail and sea.

Isn't it a contradiction if everyone has to buy a new coffee machine for the sustainable system?

As a rule, coffee capsule machines have a service life of 4 years. This means that 20 - 25 % of the population will buy a new coffee machine every year. In the interests of sustainability, we would like to attract these consumers to our CoffeeB system.

Do the coffee farmers get paid a fair/good price?

Our entire CoffeeB by Café Royal range is certified with the Rainforest Alliance seal, or organic and Fairtrade in combination. Rainforest and Fairtrade in particular place great emphasis on the secure, stable and sustainable income of coffee producers. One focus of the Rainforest Alliance is the improvement of cultivation methods, which should enable a higher income. Producers also receive guaranteed minimum prices and a fixed premium through Fairtrade. They must be organised in cooperatives for this. By covering our entire product range with one of these labels, we want to enable better prices for coffee farmers.

Is there a carbon footprint / LCA (Life Cycle Analysis) for this system?

We have had a greenhouse gas balance drawn up by an external consultancy firm. Carbon footprints have to be calculated using many generalised values and assumptions. Especially when comparing with competitors. For this reason, we are not currently distributing the document. However, we are happy to invite relevant stakeholders to a joint discussion. https://youtu.be/aqIAWFjwqD8?feature=shared

What will happen to the Delizio and Café Royal brands?

We firmly believe that CoffeeB will substantially change the way in which we drink single-serve coffee in the future. However, this transition will take time. Similar to the car industry, where the transition to electric cars will not take place overnight. In the meantime, we will continue to offer the tried-and-tested quality products to our existing Café Royal and Delizio customers.

What does the label "Rainforest Alliance" stand for?

All the CoffeeB by Café Royal coffee we source is Rainforest Alliance certified. You can recognize the certification by the little green frog on the packaging. This seal indicates that the certified product or one of its ingredients has been produced using methods that support the three pillars of sustainability - social, economic and environmental. To achieve this, our coffee farmers undergo a rigorous certification program that commits them to continuous improvement, training in sustainable business practices, and a clearly identifiable benefit to the producer.
Click here for more informationhttps://www.rainforest-alliance.org/de/was-bedeutet-rainforest-alliance-zertifiziert/

Why does the black Globe machine have a higher percentage of recycled materials than the white?

We use recycled ABS (acrylonitrile butadiene styrene) for some of the machine’s parts. This ABS is produced by 85% from post-consumer materials. However, this material is not suitable for all plastic parts.
The housing of the black machine is made from it. As it is only available in black, however, the cover of the white machine cannot be produced using this material. For this reason, the percentage of recycled ABS is substantially lower in the white machine, as can be seen on the packaging. The percentage of recycled plastic is 34% for the black machine and 15% for the white one.

Is the packaging of the Coffee Bals recyclable?

The CoffeeB packaging for our Coffee Balls can be disposed of in the cardboard collection. It is made from FSC-certified natural products such as birch, sawdust and spruce. To ensure shelf life and to protect the balls from oxygen, water vapour and loss of aroma, the packaging is also lined with a barrier layer made of polypropylene. Our cover film, which also serves to protect the flavour of the coffee balls, consists of a composite material made of paper and plastic. The packaging sleeve is made of printed FSC-certified paper with water-based adhesive.

What is the correct way to dispose of the CoffeeB product packaging?

All components of the CoffeeB product packaging can be disposed of together cardboard recycling.

What materials are used for the CoffeeB packaging?

Our ball carton is made from FSC-certified natural products such as birch, sawdust, and spruce. The barrier layer in the box consists of polypropylene and protects the coffee balls from oxygen, steam, and loss of flavour. This guarantees the product’s shelf life. Our cover film, which acts as aroma protection for the coffee balls, consists of composite materials made from paper and plastic. Our banderole consists of printed, FSC-certified paper with water-based glue.

How quickly should I use the balls once the package is opened?

Just like for freshly ground coffee: store the coffee balls after opening the package in a dry place at room or refrigerator temperatures and consume them as quickly as possible.

The CoffeeB box/carton still has a film on the inside. Why can it still be disposed of with the paper recycling?

Our box has been evaluated for recyclability. The box's fibers are 93% recyclable—regardless of which stream the packaging is thrown into.

Does the wrapper protect the coffee?

The moulded pulp packaging provides a barrier against oxygen and keeps the coffee in the coffee balls fresh for at least 14 months.

Can the packaging be put in the organic waste bin/household compost?

No, the packaging should be disposed of in waste paper, as this is the best way to recycle it. The cover film can also be disposed of separately in the yellow bin/household rubbish bin.

What sould I do if the "Container" warning light comes on?

If the rinse button lights up blue, the water tank is empty. Fill the water tank with fresh water within five minutes.

To refill the water tank:

1. remove the water tank and fill it with water.
2. reinsert the water tank - press it firmly into the holder.
3. close the lever.
4 Press the blue rinse button.
5. does the blue button light up again? Press the blue button again.
6 Coffee is now brewed.
7. all buttons should now light up white again.
If the water tank is not refilled and inserted within five minutes, the brewing unit opens automatically and ejects the coffee ball. If this happens, remove the coffee ball from the ball container immediately. The coffee ball can then continue to be used.

What do I have to do if the blue rinsing button lights up?

First, remove the container from the coffee machine and dispose of the coffee balls (e.g., in compost or organic waste). Then empty the water from the (main) container and the drip tray. Then reassemble everything and reinsert the container into the machine.

Caution: ONLY the ball container is dishwasher safe! The machine will not work if the container is not in the machine and the container indicator lights up orange. The stainless steel cup rack is not firmly attached to the drip tray and may fall off.

Videos for "Get Started" and "Coffee Preparation" demonstrate how to empty the containers. These can be found on the product page for your machine in our webshop.

https://www.coffeeb.ch/en/pages/usermanual-cosmos

Where can I take my CoffeeB machine to be repaired?

In the event of damage, there are several options where you can return your CoffeeB coffee machine for repair:

1. You can send us your defective coffee machine directly by post. We will cover the shipping costs. Simply enter the required data under this link, print out the shipping label, stick it on and take the machine to the post office.
2 CoffeeB coffee machines purchased in a Migros shop can be handed in to customer service for repair in Migros shops. CoffeeB coffee machines purchased in a Fust or MediaMarkt branch can also be handed in for repair at a Fust or MediaMarkt branch.

How can I program the amount of coffee?

The dispensing quantity can be adjusted for each cup of coffee. The default setting for espresso is 40 ml and for lungo 110 ml. You can choose between a dispensing quantity of 25-250 ml.

To program the cup:

1. Place a cup underneath the coffee spout.
2. Check that the water tank level is sufficient. If not, refill the water tank.
3. Insert the coffee ball and close the operating lever.
4. Press the button to be programmed for at least three seconds until it flashes three times in quick succession.
5. Release the button. The coffee flows into the cup.
As soon as the desired quantity has been reached, press the button to be programmed again. The coffee stops flowing and all buttons light up. The new quantity has been programmed.

https://youtu.be/CPBonzv_XBo

What do I do if the ball gets stuck in the machine?

If hardly any water comes out of the coffee machine when rinsing or brewing or the lever is blocked, this may indicate that the machine is clogged.

What should I do if the coffee ball gets stuck in the coffee machine?

1. disconnect the machine from the power supply
2. remove the ball container at the front
3. place the cup underneath the coffee dispenser
4. use a torch to check where the ball is jammed
5. carefully push the ball through the machine with a spoon
6. reconnect the machine to the power supply
7. press down the lever and press the rinse button
8. the machine is now ready for use again

How to set-up your CoffeeB machine?

When using the CoffeeB machine for the first time, follow these steps:

1. place your CoffeeB machine on a dry, waterproof and heat-resistant surface.
2. attach the drip tray by inserting it into the hanger at a slight downward angle.
3. rinse out the water container twice. Fill it and insert it into the machine.
4 Connect the machine to an earthed socket.
5. place a large cup under the coffee dispenser and press the control lever down.
6. press the cleaning button and rinse the machine twice.
7. fill the ball dispenser cleaned with detergent and place it on the machine.
8. the machine is ready for use and you can enjoy your first coffee.

In this video we show you step by step how it works: https://youtu.be/iI92rZ7w3mc

How do I unpack the CoffeeB coffee machine correctly?

We're pleased you've chosen a CoffeeB machine.

To unpack your machine, follow these steps:

1. Place the box containing your new machine on a flat surface in front of you.
2. Open the two marked tabs at the bottom of the packaging with both hands.
3. Pull the box straight up to unpack the machine.
4. The machine accessories are located underneath the machine.

What can I do if two balls accidentally fall into the ball slot at the same time?

If two fresh coffee balls have fallen into the ball slot, the brewing unit can still be closed. The first ball is then brewed in the brewing unit. The second ball is pushed slightly upwards and remains in the hole at the top of the closed brewing unit.

If you have a pair of tweezers, you can try to remove it. After the brewing process, the first ball falls into the drip tray/container and the second ball falls into the brewing unit. This can then be used.

If the ball is removed, it can simply be pressed down with your finger so that it falls into the container.

Please note that the ball should be removed immediately so that it does not get wet and can be used at a later time.

What should I do if the cleaning button flashes red?

If the cleaning button flashes red while brewing a coffee, the coffee machine needs descaling.

To descale your machine, please follow these steps:

1. Fill the water tank with a 0.5 l bottle of CoffeeB descaler. If you are using a different coffee machine descaler, follow the manufacturer's instructions. Caution: Use only descalers for coffee machines and not vinegar or grease removers.
2. Remove the coffee ball dispenser, close the ball inlet cover, and keep it closed until the end of the descaling process.
3. Move the control lever down and keep it closed throughout the descaling process.
4. Press and hold the Lungo (large cup symbol) and cleaning buttons simultaneously for at least 3 seconds.
5. The "Container" indicator flashes red. Remove the coffee ball container for at least 8 seconds. Empty it and replace it. 6. Remove the drip tray by pulling it upwards at an angle. Place a container with a capacity of at least 1 liter under the coffee spout.
7. Press the purple cleaning button. The descaling process now begins. The espresso cup lights up, and the cleaning button flashes during the process. After 25 minutes, the descaling process is complete, and the control lever automatically moves upwards. The cleaning button lights up purple.
8. Rinse the water tank, fill with at least 0.5 liters of water, and reinsert the water tank.
9. Empty your drip tray and place it under the coffee spout again.
10. Push the control lever down and press the cleaning button. The rinsing process now begins. The cleaning button flashes purple, and the lungo button lights up. After three minutes, the rinsing process is complete, and the control lever moves upwards. The "Container" indicator flashes.
11. Remove the waste container for at least 8 seconds. Empty it and reinsert it. The cleaning button lights up blue. Fill the water tank and reinsert it.
12. Press the cleaning button. All buttons light up and the machine is ready for use.
Please note that the descaling process must not be interrupted by unplugging and replugging the power cord. To interrupt the process, press the cleaning and lungo (large cup) buttons simultaneously. If you have already used descaler, ALWAYS rinse with at least 0.5 liters of water.

What should I do if the cleaning button lights up red?

If the cleaning button lights up red permanently, there is a temperature error. Allow the coffee machine to warm up or cool down for 30 minutes at room temperature. If the problem persists, the appliance must be taken in for repair.

1. you can send us your defective coffee machine directly by post. We will cover the shipping costs. Simply enter the required data under this link, print out the shipping label, stick it on and bring the machine to the post office. https://retour.delicaservice.ch/coffeeb

2 CoffeeB coffee machines purchased in a Migros shop or in the CoffeeB webshop can be handed in to customer service for repair in Migros shops. CoffeeB coffee machines purchased in a Fust or MediaMarkt branch can also be handed in for repair at a Fust or MediaMarkt branch.

How does the descaling process work?

Watch our video tutorial to learn how to descale your machine: https://youtu.be/qf834ARacM4

I'm having trouble rotating my ball despenser. What sould I do?

Before first use, the dispenser should be rinsed with water and dried well. It is dishwasher safe and can therefore be cleaned in a dishwasher.

Is it necessary to rinse the machine after each coffee?

No, you don't need to rinse the coffee maker with water after each coffee. As soon as your coffee has finished brewing, the coffee maker is ready to brew your next cup.

The purple cleaning button also flashes red during the descaling process. What should I do?

If the cleaning button, which is already lit purple, also flashes red during the descaling process, either too little descaler or rinse water has flowed through the machine, depending on the descaling progress, or a power failure occurred during the process.

If the espresso cup also lights up, the power failure occurred during the descaling process, and you must start the first step of the descaling process again. Important: The full amount of descaler must be used again.

If the lungo cup (large cup) also lights up, the power failure occurred during the rinsing process. The rinsing process must be repeated using the full amount of water.

What is the function of the cleaning button?

The cleaning button has three functions:

The Smart Clean function – Quickly rinses the coffee machine after or before making a coffee
The descaling function – When descaling is required, the cleaning button lights up purple
The water level indicator – If the water tank is insufficiently full, the button lights up blue

Why does the descaler not have any natural ingredients?

Descaler on a chemical basis is the most effective machine descaler. Moreover, it does not damage the machine components.

There are two possibilities of natural descalers: based on vinegar, which could damage the machine components and thus maybe reduce the machine’s longevity. The other natural descaler is based on lemon, which isn’t a very effective descaler, unfortunately.

We are looking for appropriate options on a natural basis. At the moment, there is no alternative equivalent to the chemical solution. In terms of sustainability, the aim is to find a packaging alternative that is more suited to the concept.

What can I do if the coffee dispensing is very slow?

Rinse the machine two to five times. If there is no improvement, please descale the machine. If coffee dispensing continues to be slow, please contact customer service.

My coffee machine is leaking, what should I do?

The CoffeeB coffee machine's potential dripping is due to its innovative brewing technology. Before the brewing process begins, the ball is thoroughly moistened with water. As a result, the machine may lose a few drops of water before the coffee is brewed.

However, this does not affect the quality of the coffee.

How can I adjust the drip tray?

The drip tray has two positions: the upper one is suitable for slightly smaller espresso cups, the lower one for larger lungo cups. The position can be changed by removing the drip tray at an upward angle and then replacing it in the desired position in the same way. The adjustable position of the drip tray is intended to make the coffee experience more convenient for the consumer and reduce coffee splashing when pouring coffee into smaller cups.

Where does the water used to rinse the Coffee Ball go?

The water used to moisten and rinse the coffee ball doesn't flow into the cup, but rather through a separate outlet into the container. There, it is collected in the lower part of the container—beneath the brewed coffee balls. This way, the coffee balls aren't submerged in the residual water inside the container, preventing the formation of mold.

What is the function of the ball slot mechanism, which can be opened and closed?

This function, intended for hygienic reasons, gives a user the possibility to close the lid where the coffee ball is inserted into the machine for brewing. The lid can be open or closed. It has no technical function related to the brewing process, and is not connected to the lever mechanism. An arrow around the button indicates that it can be rotated. The button is the mechanism for opening and closing the lid. The only exception: during descaling, the lid must be closed for safety reasons.

What materials is the CoffeeB machine made of?

At CoffeeB, it is important to us to find the most sustainable solution possible for all components of the system. We have used as many recycled materials as possible in the machine, achieving a recycling rate of up to 34%. In addition, it has a modular design that allows individual components to be easily replaced.

Can the CoffeeB coffee machine also be used in the office?

In principle, it is possible to use the machine in the office, of course, but it is designed for households. The current capacity is less than 30 coffees, so the ball container would have to be emptied and the water refilled occasionally.

Nevertheless, there is nothing to prevent the machine from being offered in the office.

What sould I do if the lever gets stuck?

After brewing, the lever moves up again automatically (except on the Horizon, which has a manual lever). If it gets stuck, the lever can be pushed up again manually.

During brewing, rinsing or descaling, and as long as only one of the operating buttons is illuminated, the lever must not be moved upwards manually

If the problem occurs frequently, please return the machine to the point of sale.

What do I do if the lever moves up after brewing, but the ball is still stuck in the machine?

If the ball is clearly visible in the brewing unit/machine, try pushing the brewed coffee ball down with your finger. If the ball is not clearly visible and is still in the brewing unit, close the lever and press the cleaning button. Once the machine has dispensed some liquid, stop the process and the machine will eject the ball. If the ball is still in the brewing unit, scrape out the ball/coffee with your finger or a spoon (Important: Unplug the machine first). Then close the brewing unit and repeat the entire cleaning process one or two times. Coffee dust can be removed with a brush.

What should I do if I feel a little resistance when moving the lever?

Before closing the lever, wait until all buttons are illuminated. If you feel resistance when pushing or pulling the lever up, do not force it.

My machine sometimes or often makes a strange humming noise before, during, or after brewing coffee. Is the device defective?

No, the machine is working perfectly. This noise could be caused by the solenoid valves in the machine. This is a technical issue and is nothing to worry about.

How can I wake the machine from standby mode?

Press one of the buttons and the machine will wake up. After pressing a button, all buttons light up. When the machine is woken up, it immediately begins heating. The machine can also be woken up automatically by pressing the lever down.

What happens to a ball that gets stuck in the machine for a long time?

This was tested. After four weeks, there was no mold or anything else. So, this is possible, but it shouldn't happen anyway, since the brewing unit opens automatically after brewing (the lever automatically goes up).

Why doesn't the machine have an ON/OFF switch?

The machine itself goes into soft-off mode (automatic shutdown after 1 minute). It only consumes a maximum of 0.2W of energy.

For comparison: A 60W light bulb consumes the same amount of energy in 1 hour as the CoffeeB machine consumes in 12.5 days in soft-off mode. An on/off switch is therefore not required.

If the ball slips directly into the ball container, can I reuse it?

The coffee ball can be reused if it falls unused into the ball container, but it should be removed from the ball container as soon as possible or immediately used for brewing coffee. Falling into the ball container may cause the ball to become slightly wet. As long as the ball is only slightly wet and not damaged, it can be reused. Do not use used coffee balls if they have already been punctured/brewed.

How can I fill the ball dispenser?

Hold the dispenser in your hand and hold it at a slight angle so that the hole is at the highest point. Place your hand over the hole and fill the coffee balls directly from the packaging into the dispenser by turning the packaging. The coffee balls don't need to be placed individually into the dispenser, making filling very quick, easy, and hygienic, as you don't have to touch the coffee balls. The "Get Started" video shows how to fill the dispenser, and it's explained again with pictures in the Quick Start Guide included with the machine. https://youtu.be/iI92rZ7w3mc

My coffee machine vibrates a lot or is very loud, what should I do?

Please rinse the machine or prepare a coffee and answer the following questions:

The cup on the cup rest vibrates so strongly that it moves around the rest?

Does the water in the water tank exhibit a noticeable wave motion while the machine is running?

If both of these apply, we recommend you call our customer service department – they can help you. Or return your machine to the retailer where you purchased it.

Why is the rinse water so milky when it comes out of the machine?

The crema valve in the machine creates small air bubbles during the brewing process. When the water flows through the crema valve during the rinsing process, small bubbles are also created in the rinse water, causing the dispensing rinse water to appear milky. The water will become completely clear again after a short standing time, once all the bubbles have dissipated.

Where is the machine produced?

We have a long-standing collaboration with the world's leading single-serve coffee machine manufacturer. This Swiss partner has operated a factory in China for decades to produce high-quality machines competitively. At CoffeeB, it's important to us to find a sustainable solution for all components of the concept, while still offering an attractive and fair price for the customer.

Manufacturing the CoffeeB machine in Europe or Switzerland would result in a considerably higher sales price for the customer, so we have shifted our sustainability focus to other components of the machine concept. For example, our CoffeeB machine is only delivered to Switzerland by rail or ship, and individual components of the machine are made of recycled materials or can be recycled.

Why can't the brewing process or cleaning be started?

The brewing process can only be started with the lever closed (lever down). Pushing the lever down closes the brewing unit so that the brewing process, rinsing process, and descaling can be performed. Once each process is complete, the lever automatically reopens. The lever must not be manually raised during the various processes.

I've put the wrong ball into the brewing unit (e.g. espresso instead of decaf). What can I do?

The coffee ball can simply be pushed/pressed with your finger through the ball chute into the ball receptacle below. Make sure that the ball is removed immediately to prevent it from getting wet and to be able to use it later.

Where can I find the user manual?

Here you will find the user manuals for our coffee machines: https://www.coffeeb.ch/en/pages/usermanual

What is the purpose of the lever?

The lever serves to close the brewing unit for the brewing process. It is not connected with the opening and closing mechanism of the ball slot on top of the machine. This mechanism is separate.

During the brewing, rinsing and descaling process, the lever must not be moved upwards manually.

What are the differences between the various coffee machine models?

The coffee machines differ primarily in their appearance. Here are the main unique features in terms of function:

Horizon: the latest generation in trendy colours with extendable cup size and manual lever

Globe: the original in the latest design

Cosmos: the Crema della Crema with height-adjustable spout and larger tank volume

What should I do when the water tank is empty?

If the cleaning button lights up blue, the water tank is empty. The water tank must then be filled with fresh water within 5 minutes. As soon as the tank is filled and placed on the machine, please confirm this by pressing the cleaning button. If the water tank is not filled within 5 minutes, the brewing unit opens automatically and ejects the ball. This means that if the water tank is empty, the user has 5 minutes to refill it and continue the brewing process. The ball is not lost and can still be used. The machine completes the brewing process for the ball.
Attention: If the coffee ball has already been punctured, it may no longer be used.

Why does the machine still need a little warm-up time for a second coffee, when it should already have reached the required temperature?

Before the percolation process, each coffee ball must be moistened with water to soften it. This step takes 17 seconds. The rest of the time your coffee is brewed.

How do I make a coffee with the CoffeeB machine?

To make a coffee with our CoffeeB machine, ensure that there is enough water in the water tank. You will also need a pack of Coffee Balls and a suitable coffee cup.

1. You can flush the machine once to warm it up if you need to. Place a cup under the coffee spout before doing this.
2. Open the cover above the ball slot if it is closed.
3. To open the Coffee Ball packaging, lightly press in the tab at the bottom and remove the covering film.
4. Remove a Coffee Ball and insert it into the ball slot. Alternatively, you can insert the entire pack of Coffee Balls into the Coffee Ball dispenser. Then close the dispenser and place it onto the machine.
5. Place a suitable cup under the coffee spout.
6. Gently push the lever downwards.
7. Select your cup size and press the button once. The button starts flashing.
8. The coffee will start to flow out of the spout after a few seconds
9. Enjoy CoffeeB.

https://youtu.be/gPMvbKWxxz8

Can I make a ristretto with the machine?

Yes, this is possible by programming the individual cup filling quantity or by manually interrupting the brewing process by pressing the dispensing button again when the desired beverage quantity is reached.

https://youtu.be/CPBonzv_Xbo

What types of Coffee Balls are included in the range?

We have developed 13 different flavours. If you like strong coffee, you should try our Espresso Forte, with subtle notes of cassis, chocolate and nutmeg. Or are you already familiar with our intense Italian Ristretto? If you prefer milder blends, then we can recommend our Espresso and Lungo, as well as our organic Fairtrade varieties BIO Lungo and BIO Espresso for conscious enjoyment. Our Decaffeinato, a decaffeinated blend, is also perfect if you want to enjoy a coffee-free coffee. Flavoured coffee fans will also get their money's worth with our Caramel and Hazelnut varieties. Our CoffeeB x illy Espresso Classico and Intenso round off the assortment.

What does the protective cover around the Coffee Balls contain?

The protective layer of our coffee balls is completely plant-based. One of the main ingredients is alginate. Alginates are considered to be particularly sustainable and are widely used in the food industry - not only as an ingredient, for example in baked goods or dairy products, but also to form a natural film to replace traditional synthetic materials. Thanks to its properties, we use alginate to form a coating around the coffee: This stabilises the coffee ball and protects the roasted coffee from flavour loss. In fact, alginates are a natural barrier against oxygen, which protects the flavour. The alginate we use is neutral in flavour, sticks to the infused coffee ball and can ultimately be composted together with the coffee grounds. The coffee ball is free from allergens.

How do I ideally dispose of my used coffee balls?

Ideally, coffee grounds, including our Coffee Ball, should be disposed of in the compost. There, the used Coffee Balls accelerate decomposition, enrich the soil with nutrients, and provide food for earthworms.

Coffee is also a good fertilizer for potted plants. Coffee grounds have a low pH and are therefore particularly suitable for fertilizing plants that require acidic garden soil. The nitrogen in the coffee grounds promotes strong leaf growth, phosphorus stimulates flowering and fruit ripening, and potassium is important for cell development and plant stability. A ratio of 1:10 coffee grounds to potting soil is recommended. Only seedlings do not tolerate caffeine well.

Other suitable disposal methods include the organic waste bin/green waste collection system or, if no other option is available, conventional disposal with household waste.

My coffee balls are broken, can I return them?

We are very sorry that you found broken Coffee Balls. Of course, you can exchange them with us.

Did you purchase your Coffee Balls in a Migros store? Then you have two options: Either you exchange the product for new ones on-site or you contact our customer service, who will either send you a replacement or a voucher for our online shop.

Did you purchase your Coffee Balls in our online shop (coffeeb.com)? Please contact our customer service, stating your order number and the number of defective Coffee Ball packs. We will either send you a replacement or a voucher for our online shop.

The Coffee Balls have started to mold. Is it still possible to use them for composting in the garden?

If mold does form, it's not a problem. Mold contributes to the decomposition of compost and is therefore an important part of the composting cycle.

Isn't it unhygienic to touch the ball?

The coffee ball is bathed in 72 degree water before the coffee is being extracted. This water does not land in your cup, but is being transferred into the bin. In addition, the coating does not dissolve during extraction. The water runs through the coffee ball.

Can torn/damaged coffee balls be used?

If the coffee ball only has a small crack in the surface, it can be used without any problems.

If the coffee ball has one or more larger cracks, it must not be used to make coffee, otherwise the machine could clog.

If you do find damaged coffee balls in the packaging, you can have them replaced free of charge.

Did you buy your Coffee Balls in a Migros shop? Then you have two options: Either you can exchange the product for a new one on site, or you can contact our customer service team, who will either send you a replacement or a voucher for our online shop.
Did you buy your Coffee Balls in the online shop (coffeeb.com)? Please contact our customer service, stating your order number and the number of defective Coffee Balls packs. We will send you either a corresponding reshipment or a voucher for our online shop.

Support button bottom right: https://www.coffeeb.ch/en/pages/help-contact

Where are the coffee balls made?

The CoffeeB by Café Royal varieties are produced in our production facility in Birsfelden.

The coffee isn't hot enough for my taste. What should I do?

Especially for shorter beverages, we recommend preheating the machine once before each use, for example, by rinsing it with the cleaning button. This ensures the brewing chamber is already warmed up, and your coffee will be nice and hot from the very first cup.

Can the coffee balls be stored in the fridge?

Yes, the coffee balls can be stored at room temperature or in the fridge. It’s important that they are stored in a dry place.

How stable is a coffee ball?

The Coffee Balls are very stable and can be handled like normal coffee capsules. Their protective cover makes the Coffee Balls stable without producing unnecessary waste. Nevertheless, you should not put unnecessary strain on them. Minor cracks have no effect on the preparation of the coffee, but you can no longer use broken balls.

What are the optimal storage conditions for the product in terms of temperature, humidity and light?

C limits for preservation:
Optimal: Room temperature 23°C +/- 5°C

Hydrometric limit for preservation:
Optimal: < / = 50% RH

Light exposure limit:
Before opening the box: no light exposure limits. After opening the box: no light exposure limits if balls are used within a few weeks. For longer storage: avoid light by storing the ball in a (closed, opaque) container.

My CoffeeB Ball isn't round, has a shriveled surface, and/or is cracked. Why? Can I still use it?

During production, deformations, cracks, or other defects may occur in the coffee ball in rare cases. We are working to prevent this visual defect from occurring in the future. However, this will not adversely affect your coffee experience or your coffee quality!

I see white bubbles on my CoffeeB Ball - why and is this safe?

The visible bubbles are trapped air in the shell of our coffee balls; there are no disadvantages when it comes to your coffee or your taste experience!

What is alginate and where else is it used?

Alginates are considered particularly sustainable and are widely used in the food industry. They're used not only as an ingredient, e.g., in baked goods or dairy products, but also to form a natural shell, replacing traditional plastic materials. We also use alginate to form a shell around the coffee: this gives the coffee ball additional stability and protects the roasted coffee from aroma loss. Alginates have a natural oxygen barrier that protects the aroma of the coffee ball. And don't worry, the alginate we use is tasteless, remains as a shell on the brewed ball, and can then be composted with the coffee grounds!

Are coffee balls harmful for some plants?

Our coffee ball is certified as “compostable” by the DINcerto institute (TÜV). We are not aware of any parts of the ball having an effect on the growth of plants. In principle, coffee grounds have a low pH level. They are therefore especially useful to fertilise plants that need acid soil to thrive.
https://www.dincertco.de/din-certco/de/main-navigation/about-us/%C3%BCbersicht-%C3%BCber-uns/

How many calories does a coffee ball have?

Coffee is a beverage with no significant nutritional value.

Where can I find the product declarations?

You can find the product declaration on every product page of our coffee

Do the components of the wrapper dissolve in he drink?

No, the protective wrapper does not dissolve during the extraction process.

How are Coffee Balls made?

The Coffee Ball is made from 100% fresh, ground roasted coffee, pressed into a ball. To protect the coffee from loss of aroma and provide sufficient stability, the ball is encased in a shell made from raw materials of plant and mineral origin.

How does the coffee stay fresh without a capsule?

The Coffee Ball is surrounded by a thin protective shell of natural origin. Together with the packaging, these provide a barrier against oxygen and thus protect the coffee from oxidation and loss of aroma. A capsule is therefore not necessary.

How are the coffee balls labelled?

The coffee balls are labelled by a laser, like the one used to label organic fruit and vegetables. The laser creates a colour change of the protective wrapper around the coffee pellet. This process makes it possible to create a label without using real dyes or damaging the coffee ball (e.g. through engraving). The coating remains intact and forms a natural barrier against oxygen.

Why is the coffee ball covered in a wrapper?

The protective wrapper protects the roasted coffee from loss of flavour, and provides the coffee ball with additional stability.

How much does a coffee ball weigh?

Our Coffee Balls contain 5.7-6.2g of coffee, depending on the variety.

Does the wrapping of the balls have a flavour?

The wrapping of our coffee balls has no taste. It provides a perfect natural barrier against oxygen, preventing loss of aroma without compromising the flavour of the coffee.

Why are the wrapper components not included in the list of ingredients?

The wrapper is not consumed and remains in the coffee machine on the ball after extraction, like a paper filter in a single-serve coffee pad. In a sense, the wrapper acts like packaging.

I can see small, fine, white hairs on the surface of my coffee ball. What is that? Can I still use the balls?

This can actually occur in rare cases. This is crystallised caffeine. The hairs have no influence on the quality of the coffee and are absolutely harmless to health

When I make my latte with plant-based milk drinks, it flocculates. Why is this the case and what can I do?

The reason for flocculation is the pH difference between coffee and plant-based milk. Our coffee is of the highest Arabica quality and therefore has a very low pH value. Many of the plant-based milk alternatives have a high pH.
Try the Ristretto and Espresso Forte varieties. They have a proportion of Robusta in the recipe and are therefore less acidic.
Alternatively, you can also use plant-based ‘barista’ milk. This should also work.

Does the coffee undergo special treatment, or are any ingredients added to it before being coated ?

No. Our coffee balls consist exclusively of freshly roasted coffee, which is pressed and immediately coated with a thin protective layer (of natural origin) to preserve its freshness and aroma.

Where does your coffee come from?

For our CoffeeB by Café Royal coffee, we use coffees from: Brazil, Ethiopia, India, Colombia, Vietnam, Peru & Kenya. The coffee comes from Rainforest Alliance certified plantations.

How does the coffee get to Delica?

CoffeeB by Café Royal coffee is delivered by ocean-going vessel to Antwerp. From there, the coffee is transported by Rhine barge to Basel. To unload the coffee in Basel, the containers are transferred to a truck with a tipping device. CoffeeB's production facility is located in Birsfelden, Canton of Basel-Landschaft. This results in short distances from the port in Basel to the coffee roastery.

What process is used to decaffeinate the coffee for the Decaf Coffee Balls?

All our decaffeinated coffees for our coffee balls are gently decaffeinated using what is known as the CO2 process. This process uses only CO2 gas as well as water to extract the caffeine from the bean. - The unroasted coffee beans are brought into contact with CO2. The CO2 then extracts the caffeine from the beans at high pressure. The CO2 can be used again. What remains behind is the decaffeinated green coffee. Important: no other chemicals such as solvents, etc. are used. This is the most complex but also the gentlest process. The CO2 procedure presents absolutely no health hazards.

Which coffees are best with the CoffeeB system?

We have developed a large selection of premium coffees for our CoffeeB brand to satisfy all coffee lovers. From balanced lungo and full-bodied espresso blends to organic, decaffeinated and flavoured coffees, our extensive range offers all coffee lovers maximum enjoyment.

Where do you get your coffee from?

Our CoffeeB by Café Royal Coffee Balls are made from the same delicious, 100% Rainforest Alliance certified coffee as our Café Royal capsules.

Which CoffeeB flavours are included in the Discovery Sets?

When registering your coffee machine, you can choose from the CoffeeB Discovery Sets that are suggested.

Discovery Sets may be temporarily unavailable due to high demand.

Continue to register your coffee machine

Espresso Discovery Set
1 Espresso Supremo, 2 Ristretto, 1 Illy Espresso Intenso, 2 Espresso Forte

Lungo Discovery Set
1x Lungo Bio, 2 Lungo, 2 Lungo Forte & 1x Decafeinato Lungo

Mix Discovery Set
2x illy Espresso Classico, 1x Espresso Supremo, 2x Lungo, 2x Lungo Forte

The coffee is not intense or too intense for your taste?

Depending on personal taste, the coffee may taste too strong for some, too light for others. We've developed eight different varieties for this purpose.

If the coffee is too weak for you, you should try our Espresso Forte, with delicate notes of cassis, chocolate, and nutmeg. Or are you already familiar with our robust Italian Ristretto?

If you find our varieties too strong, we recommend our organic Fairtrade varieties BIO Lungo and BIO Espresso.

Alternatively, you can also consider reprogramming the drink length. The latter is very easy and described in your user manual. For the Lungo button, we recommend 100-105ml for more intensity! Between 25ml and 35ml, an espresso becomes very intense.

After drinking a flavoured coffee, the next cup also smells of hazelnut/caramel. What can I do?

We recommend rinsing the machine once with water after a flavoured coffee has been extracted. You don't need to put a ball in it. All you have to do is press down the lever and press any button. The machine is then rinsed once with water. Don't forget to put a cup underneath :)

I am allergic to hazelnuts. Can I still drink CoffeeB Hazelnut?

Yes, our natural flavouring is free from allergens.

How does the flavour get into the coffee balls?

We mix powdered flavouring into our ground coffee blends before we press the balls. This is a high-quality, natural flavouring. You can see it in the extracted balls in the form of small white dots.

Are the illy coffee blends fairly traded / certified?

The company illy is B Corp certified. This certification is awarded to organizations committed to upholding the highest standards regarding social and environmental performance, transparency, and accountability, aiming to optimize impacts on employees, affected communities, and the environment.

Where is the coffee roasted?

The coffee is roasted by illy in Italy.

Do the CoffeeB Balls have the same profile as the existing illy coffees?

The CoffeeB Balls by illy have the same unmistakable and unique illy aroma as all the other illy products

Why have you launched illy CoffeeB for espresso preparation only?

As Italian coffee expertise is associated with a preparation that leaves the most intense sensory impression, espresso was chosen as the variant. But you can also extract lungos with it and see if you like it. And maybe there's more to come... stay tuned.

Why does illy have a different intensity scale compared to the Cafè Royal CoffeeB range?

In contrast to the existing Café Royal CoffeeB range, illy uses an intensity scale up to 9 instead of 10. This decision was consciously made to align with illy's well-known intensity scale. The flavor intensity values of the new illy Coffee B products (up to 9, instead of 10) cannot be associated with the values used in the Cafè Royal branded products as the two companies have a different product range

How do I return my CoffeeB coffee machine?

To return your CoffeeB coffee machine that you purchased from our online store, please proceed as follows: Contact our customer service by e-mail atinfo@coffeeb.comand register your return, quoting your order number. Please let us know the reason for your return. Our customer service team will contact you so that you can obtain your return label within one to two working days. Send us your coffee machine (ensuring that it is clean and dry) and all supplied accessories together with the return slip (you will find this attached below). After receiving your coffee machine, we will refund the purchase price minus your welcome bonus (CoffeeB starter set/ CHF 25.-) and the return costs (5 CHF) to your means of payment.

Will I receive a full refund for my CoffeeB coffee machine?

No. If you return your CoffeeB coffee machine to www.coffeeb.com within 14 days of purchasing it, you will receive a partial refund of the purchase price. We will refund the purchase price minus the welcome bonus (CoffeeB starter set/CHF 25) and the return costs (CHF 5).

How long does it take for the purchase price to be refunded?

As soon as the returned CoffeeB coffee machine has arrived in our warehouse, we will refund the purchase price minus the welcome bonus (CoffeeB starter set/CHF 25) and the shipping costs (CHF 5) within 2–3 working days.

Do you offer free return shipping?

No. If you return your CoffeeB coffee machine to us, the return costs (EUR 5) will be deducted from the refund. Coffee Balls are sealed for hygienic reasons and are excluded from the right of cancellation.

What is the return policy for products purchased in the CoffeeB online store?

Items ordered at www.coffeeb.com are subject to a 30-day right of return and exchange. Please note that this right of cancellation does not apply to food purchased from our store. Coffee Balls are sealed for hygienic reasons and are excluded from the right of cancellation.

No suitable answer found?

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